Here are the frequently asked questions we recieve from our customers.
No. You can manage your investments on the go by visiting our
website.
For help investing or any general inquiries, feel free to reach out to our
Investor Relations team at any time by filling out our contact form or by emailing info@mellonreits.com.
Traditionally, individual investors have been limited to investing in public
stocks and bonds, while institutional investors have consistently outperformed public markets by
investing in alternative assets like private market real estate.
Mellon REITs offers a real alternative to the stock market. We use cryptocurrency as a method of
payment to enable individual investors to invest with low fees and low minimums into a diversified
portfolio of private real estate projects, allowing anyone to unlock real estate’s historically
consistent and exceptional returns.
With a minimum investment of $2,000 giving the perfect balance for all class of people to be
involved in real estate.
No, Mellon REITs investments cannot be used for a 1031 exchange.
Under Section 1031 an individual must exchange real property for “like-kind” property. Stocks or
shares (such as shares of our eREITs or eFund) are expressly excluded from Section 1031
treatment.
If you’re locked out of your account, you can reset your
password by clicking “Forgot password” from the login screen.
A password reset link should be sent to your email address on file.
If you do not receive an email or are having trouble with your security questions, please email info@mellonreits.com
and we would be happy to assist you.
You can change your email address from the settings section of
your account.
If you do not have access to your current email address, please contact info@mellonreits.com
so we can help securely update your information.
You can view your quarterly account statements and track your
investments proceeds from the dashboard page of your account.
At the Core account level, investors have the ability to choose from any of
our properties that best matches their unique investment objective. Your property choice determines the
blend of investments that we allocate into.
Our Investor Goals feature enables you to invest with a defined goal in mind
so that you can track towards achieving the desired outcome, such as saving for a large purchase or
retirement. The feature is expected to give you a sense of how your portfolio could grow over time
through continued investment, appreciation, and dividend/distribution income.
Once a goal is set, our goals tracker will monitor whether your goal is on-track, needs attention,
or is off-track and can guide you towards suggested actions to take to help you meet your goal. You can
set any goal you’d like to achieve, so long as it is over a time period of five years or longer.
Investor Goals is available to all taxable accounts starting at the Starter account level. Our
investors have access to personalized goal types, including Income Goals.
Keep in mind, Investor Goals is a hypothetical guide for investors and not a guarantee for achieving
the desired outcome in a defined period of time.
To invest in the majority of our funds, you do not need to be an accredited
investor.
No. Auto-invest is not required.
The auto invest option is activated after returns have not been withdrawn for the first quarter, for a time limit of 2 weeks. Mellon will automatically invest customers funds back into the property.
Note: this only applies for investors who have their withdrawals set on quarterly basis.
Yes, you can make changes to or disable your auto-invest schedule at any time
in your account settings.
No. There are no fees associated with enabling auto-invest.
If dividend reinvestment is enabled, any dividends earned
should be reinvested on a quarterly basis according to your investment plan.
No, there are no cost associated in redeeming returns.
You can track the status of your investment on the page of
your dashboard.
We typically review and process redemption requests quarterly. However, redemption requests for
Mellon's REITs follow a slightly different schedule. They are reviewed at the end of the month following a
60-day waiting period after the date of request.
We’ll be sure to email you with an update when your request is considered. Typically, disbursements
occur within 3 to 5 business days of the effective redemption date.
As a reminder, redemption requests are not guaranteed to be approved and are subject to market
conditions, the cash position in each fund at the time of the review, as well as additional
factors.
To withdraw funds from your account, request withdrawal from the settings section of your
dashboard. During the request process, you'll find information about the withdrawal date and returns
margin.
To close your account, you will have to request to redeem your shares.
Once your request is approved and the funds are distributed to your crypto wallet, you can contact
info@mellonreits.com to close your account.
The review date for redemption/repurchase requests differs
depending on the fund type. Typically, disbursements and repurchase request occur within 3 to 5 business
days.
To invest with funds in your IRA, you will have to liquidate
and transfer your IRA to our platform.
IRR which means Internal rate of return, is a metric used to analyze and evaluate real estate over time. IRR is a term used by investors, and real estate professionals to evaluate profitability.
Equity multiple is a metric that calculates the expected or achieved total
return on an initial investment. the total cash distributions received from an investment
Essentially, it's how much money an investor could make on their initial investment.
A cryptocurrency, or crypto is a digital currency designed to work as a
medium of exchange through a computer network that is not reliant on any central authority, such as a
government or bank, to uphold or maintain. It’s the fastest means of payment and transactions and aids
with currency exchange errors.
Unfortunately, yes. Cryptocurrency scams have been growing exponentially in
recent years, a by-product of the boom in cryptocurrencies.
Mellon REITs suggests the best cryptocurrency platforms and also we have a get
started guide to help you invest properly without ever losing your funds.
Cryptocurrency as a means of payment enables investors make
transactions at lesser costs, less charges, faster and much easier. With cryptocurrency being accepted
widely around the world, Mellon REITs uses a cryptocurrency method of payment to enable its large
international transactions be done speedily to serve our investors better. Cryptocurrency transactions
do not incur extra banking fees which enables investors make smooth, accurate and tax efficient
transactions.
The preferred cryptocurrency apps for deposit process are
crypto.com, crypto.com Pro and coinbase.com.
For more information check our get
started guide or contact us info@mellonreits.com
for support.
Verification of your cryptocurrency wallet should take 2 to 5
business days.
Now you've verified your cryptocurrency wallet(eg crypto.com),
you have to make a wire transfer to your cryptocurrency wallet(eg crypto.com) so you can buy your
bitcoin there before making a deposit.
No. With Mellon REITs cryptocurrency is just a means of deposit
and withdrawal.
Here is how it works.
You convert your USD to BTC, send
the BTC to Mellon REITs and they convert the BTC to USD. This way our Client's investment are not affected
by the fluctuations of cryptocurrency at all.
The reason why Mellon's REITs investment uses cryptocurrency is to avoid up to 30% taxation which is on
the high side.
Transferring your funds through cryprocurrency can be an easy
process, which may take 3 to 5 business days for the verification.
Mellon REITs accept Bitcoin (BTC), Etherum (ETH), Tether (USDT) and Solana (SOL) predominantly
While financial crises are rare, such downturns often prove to be crucial
turning points on the path to building wealth. All too often, investors both big and small get carried
away by the intense emotions sweeping through the economy and end up making rash decisions that they
later tend to regret.
It is therefore critical that our investors understand we built Mellon REITs to insulate our
investments from these emotionally-driven periods — in the hopes that we, with our investors, are not
only able to weather a financial crisis, but better yet, succeed during it.
The most experienced investors know that during a financial crisis, there is significant volatility
in asset pricing due to the enormous sense of uncertainty about the future. The fear caused by this
uncertainty can often be exacerbated when (like in 2008) the very institutions that everyone assumed
were most prepared for such an event turn out not to be. As fear takes hold, credit dries up, lenders
withdraw from the market, and normal business grinds to a halt. This usually leads to forced selling of
assets as margin loans are called and companies and individuals alike seek to cover unexpected liquidity
demands. This forced selling in turn leads to a temporary plunge in asset prices, as everyone waits to
see where the bottom will be.
In such circumstances, Mellon REITs will almost certainly suspend our redemption program and investors
should not expect us to provide them with liquidity.